and Conditions – C.O.J. Trading Company BV
These are our general terms and
conditions. Together with the references contained herein, these terms and
conditions apply to any agreement that we enter into with you.
The address of C.O.J. Trading Company BV
is Voltastraat 10, 3335KK Zwijndrecht, registered with the Dutch Chamber of
Commerce – Kamer van Koophandel – under number 62336320.
Should you have any questions, please do not hesitate to contact us via
firstname.lastname@example.org. You can also reach us by phone: 0108208778. .
We reserve the right to amend these Terms
from time to time. By entering into an agreement with us, you agree that the
most recent version of our terms and conditions will always apply.
Article 1 - Products
We sell Jeans and related products..
Article 2 -
To order a product, you have to
register for our service. For this, you need to provide personal information to
us. You declare that you accurately provide such information and that you will
keep such information up to date. We take great care in protecting your
personal information (personal data). For more information, please look at our
privacy statement (as published on our website). Please ensure you will use
strong passwords only and that your passwords are kept secret. You are
responsible for safeguarding this information and any abuse of your account
resulting from the loss of this information, is at your own risk.
Article 3 - Payments
The (total) prices of our Products are
indicated in our webshop. You pay through our online payment service; Mollie is
the payment service provider.
We will bear the shipping costs starting from a minimum order amount of €49,99
Article 4 - Delivery
We will deliver your product to the
address you have specified. Once we have dispatched your product, we can no
longer amend the address. DPD is our fulfilment partner and handles
distribution of our products. When your product is dispatched, we will give you
a track & trace code, which gives you the opportunity to trace your product.
We undertake to deliver products as soon as possible. If a delivery is delayed,
we will notify you via e-mail. We guarantee that a delivery will always be made
within 14 days of our order confirmation. If we do not meet that guarantee, you
have the option to (a) request an immediate refund of the purchase price for
the product(s), or (b) request that we send a product that replaces the initial
Article 5 - Returns
You can always return a product,
provided you do so within 30 days of receipt (the "withdrawal
Period"). To return products, you can fill out the Sendcloud return-form
on our website. Upon confirmation by us, you must send the product back within 30 days. We will only bear the cost of the return shipment if you follow our
return procedure that is handled by Sendcloud. We will not refund any shipping
costs made for returning products in any other way.
During the Withdrawal Period, you shall exercise due care in handling the
product and its packaging. You will only remove packaging and use the product
to the extent that this is necessary to establish whether or not you want to
keep the product. We will only accept returns where all labels and hangtags are
still attached to the product in the original way.
Article 6 - Warranty
We provide a warranty period of six
months on all our products. If the products become damaged through normal use,
you are entitled to a replacement product. You have to send us the defective
product - if reasonably possible - in the original packaging. The shipping costs
shall be borne by you.
Article 7 - Liability
We are not liable for any damages that
may be caused as a result of you using the product. However, we are liable for
damages that result from our wilful misconduct or gross negligence. In any
case, our liability will never exceed the purchase price of the product that
caused the damage.
Article 8 -
All intellectual property (including:
copyrights, wordmarks and trademarks) in relation to our text, photo’s, video’s
or any other materials, are owned by us (or are used by us with permission of
the owners). You shall refrain from committing any acts that may infringe these
Article 9 - Complaints
If you have a complaint, we would like
to hear it. Please file your complaint as soon as possible by sending a
detailed description to email@example.com. We will process your
complaint as soon as possible, but in any event within five working days.
Should it take longer to handle your complaint, you will receive a notification
within five working days to confirm that we have received your complaint,
together with an indication of when we expect to respond. If we cannot settle a
complaint amongst us, your complaint will be dealt with in accordance with the
dispute section below.
Article 10 - Disputes
1. Dutch law applies to these Terms. Subject to mandatory legal
provisions providing otherwise, any conflicts that may ensue from these Terms,
will be submitted to the jurisdiction of the Dutch Courts, in the district
2. As a consumer you can also use the ODR-platform (Online Dispute
Resolution). This platform offers a simple, efficient, fast and low-cost
out-of-court solution to disputes arising from online transactions. For more
information see: http://ec.europa.eu/odr